Spirit- makes Ryan Air look positively sunny

Spirit Airlines' Passenger Complaints: Part of Its Business Model - Businessweek: "If you fly on Spirit Airlines (SAVE) and find the experience unpleasant, odds are your gripe rests not with the specific flight but with the company’s business model. The low-fare, high-fees model requires Spirit to eliminate every possible cost from its operation. The seats won’t recline, there’s no free water—it’s all part of the bargain.

But that doesn’t mean passengers won’t complain about it. Spirit draws roughly three times more complaints to federal transportation officials than any other airline. The rate was about 8 per 100,00 customers over the last five years, according to a report by a consumer group released last week. Spirit says the rate has declined to 5 per 100,000 in the past few months.

The much-maligned airline launched a promotion to “celebrate the 99.99 percent” who don’t lodge complaints with the feds, offering $24 discounts to all. “That’s right, over 99.99 percent of our customers did not file a complaint with the Department of Transportation in 2013,” Spirit declares in a press release. "



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