Ryan Air - Cheap flights, now better service?

Ryanair chief pledges to repair airline’s battered image - Tourism News | Travel & Tourism Industry News | The Irish Times - Sat, Sep 21, 2013: "At the meeting itself, Mr O’Leary came under from shareholders who argued that a reputation for poor customer service and a “macho culture” are putting people off flying with the airline.
“We need to remedy a lot of things that make it seem difficult to communicate with Ryanair,” said one. He added that there “is a huge chunk of the market out there” that just refuses to fly with the carrier.
He added that the company’s image could potentially have a hugely negative impact on shareholder value.
Another suggested that Mr O’Leary’s public persona had transmitted itself to the board and to the company. However, the chief executive responded that it was unfair to blame other directors, most of whom are non-executive."

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