Sears- Fast and Loose

Life Inc. - Sears reverses 'sneaky' up-sell policy: "Did Sears.com pad the bill for major appliance orders by automatically tacking on a service contract even when it is not requested?
Edgar Dworsky, a nationally-respected consumer advocate and founder of the website ConsumerWorld.org, made that claim Thursday. Sears said on Friday that it will change the way its website operates.
Dworsky says he went on the site on Black Friday weekend looking for a refrigerator. He found a model he liked, put it in his cart and noticed that a five-year service contract for $469 had been added without his consent.
"I'm really upset and I think it's a very sneaky practice,” Dworsky tells me. “A consumer should not have to opt-out of buying something they never asked for to start with.” "

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