Survey: Most Americans experience a disconnect with customer service - chicagotribune.com: "Americans are fed up with bad customer service, with 64 percent walking out of stores because of poor assistance and 67 percent hanging up on a call before their problems are addressed, according to a survey.
The most annoying gripe is not being able to get a person on the phone, followed by rude salespeople, according to findings of a Consumer Reports survey issued Tuesday.
Walmart discount stores and Sam's Club members-only warehouse clubs were ranked by the magazine's subscribers among the worst in areas such as buying small appliances, electronics, cellphones and groceries.
Wal-Mart Stores Inc. said its monthly surveys of more than 500,000 Walmart customers and Sam's Club members show that people are pleased. The world's largest retailer, which has renewed its focus on offering low prices on a broad array of goods, said it is seeing its highest satisfaction scores in years.
Southwest Airlines was ranked as having the best airplane staff and US Airways had the worst, Consumer Reports said.
For buying computers, Apple stores and Micro Center were ranked by readers as having the most knowledgeable staffs. The least-capable associates were found at Walmart, Sam's Club and Costco, according to the survey.
Apple also won accolades in areas such as buying cellphones in stores and offering good computer tech support by phone.
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