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Wednesday, March 02, 2011

Software Project Management - still has a long way to go

Technology problems still seem to occur with unacceptable frequency, and often with serious results. Southwest's website was problematic over the past few days, and we could not access our frequent flyer program to verify our points and book award travel tickets.



Technology outage causes air delays at Southwest

At Southwest, technology glitches cause flight delays, problems in new frequent-flier program

Southwest Airlines Co. has been struggling with technology problems that led to delayed flights and snarled its revamped frequent-flier program.

The airline said Wednesday that it suffered a 90-minute telecommunications outage that delayed 300 flights on Tuesday by an average of 20 to 40 minutes.

The outage left airport agents unable to swipe boarding passes over readers as passengers got on planes, said Southwest spokesman Chris Mainz. Agents had to handle the boarding process manually until the outage ended. No flights were canceled, he said.

Southwest customers also had problems using the overhauled Rapid Rewards frequent-flier program immediately after it was rolled out Tuesday. They were unable to get information about their accounts or make any changes to them. Some said their accounts went to zero points.

Mainz said that glitch was fixed overnight and Rapid Rewards was working properly but more slowly than usual on Wednesday. Customer-service representatives were swamped with calls, he said.

Tuesday, March 01, 2011

Running a business where business customers get unrestricted breaks




That cut, intended to spur the economy by encouraging businesses to spend more money on equipment, could end up costing 19 states as much as $5.3 billion in lost revenue over the next few years, according to the report, by the Center on Budget and Policy Priorities, a research organization based in Washington.The 19 states stand to lose money because they link their state tax laws to federal tax law. So the newly allowed federal tax deductions that businesses in those states take will lower their taxable incomes, which would in turn have the effect of driving down state corporate and income tax collections.The change could cost Illinois, North Carolina, Pennsylvania and other states hundreds of millions of dollars of lost revenue unless they decide to enact laws decoupling their state tax laws from the federal ones, the report said. When similar cuts have been passed before, it noted, many states have chosen to break with federal laws.But some states do not intend to do so this time. In Pennsylvania, which the report estimated could lose $833 million in revenues over the next few years, the state’s Department of Revenue announced last month that it had settled on a “business-friendly” interpretation of the law that could benefit as many as 117,000 corporate taxpayers.The department said the new policy would not affect Pennsylvania’s revenues in the long run because companies would simply be taking full deductions now, rather than spreading them out over several years. But this is a hard time for Pennsylvania to give large tax breaks up front: the state faces an estimated $4 billion deficit in the coming fiscal year.The unexpected tax change is just one example of how difficult it can be for states to perform one of their most important tasks: guessing how much money they will collect in the coming year, so they will know how much will be available to spend.

When none of the choices are fit to drink- disposal of wastewater produced by drillers

An interesting article from the NYT about the disposal of wastes produced during energy source extraction...

As drilling for natural gas started to climb sharply about 10 years ago, energy companies faced mounting criticism over an extraction process that involves pumping millions of gallons of water into the ground for each well and can leave significant amounts of hazardous contaminants in the water that comes back to the surface.

So, in a move hailed by industry as a major turning point, drilling companies started reusing and recycling the wastewater.

“Water recycling is a win-win,” one drilling company, Range Resources, says on its Web site. “It reduces fresh water demand and eliminates the need to dispose of the water.”

But the win-win comes with significant asterisks.

In Pennsylvania, for example, natural-gas companies recycled less than half of the wastewater they produced during the 18 months that ended in December, according to state records.

Nor has recycling eliminated environmental and health risks. Some methods can leave behind salts or sludge highly concentrated with radioactive material and other contaminants that can be dangerous to people and aquatic life if they get into waterways.

Some well operators are also selling their waste, rather than paying to dispose of it. Because it is so salty, they have found ready buyers in communities that spread it on roads for de-icing in the winter and for dust suppression in the summer. When ice melts or rain falls, the waste can run off roads and end up in the drinking supply.

Yet in Pennsylvania, where the number of drilling permits for gas wells has jumped markedly in the last several years, in part because the state sits on a large underground gas formation known as the Marcellus Shale, such waste remains exempt from federal and state oversight, even when turned into salts and spread on roads.

When Pennsylvania regulators tried to strengthen state oversight of how drilling wastewater is tracked, an industry coalition argued vehemently against it. Three of the top state officials at the meeting have since left the government — for the natural-gas industry.

One executive at a drilling wastewater recycling company said that for all the benefits of recycling, it was not a cure-all.

“No one wants to admit it, but at some point, even with reuse of this water, you have to confront the disposal question,” said Brent Halldorson, chief operating officer of Aqua-Pure/Fountain Quail Water Management, adding that the wastewater has barium, strontium and radioactive elements that need to be removed.

Mr. Halldorson emphasized that he had not seen high radioactivity readings at the plant he operates in Williamsport, Pa. He said he firmly believed in the benefits of recycling — to reduce the waste produced and water used and to help promote a shift toward natural gas, which burns cleaner than coal for producing electricity.

“But there still needs to be a candid discussion, and there needs to be accountability about where even the recycled wastewater is going,” Mr. Halldorson added.

More than 90 percent of well operators in Pennsylvania use this process, known as hydrofracking, to get wells to produce. From 10 percent to 40 percent of the water injected into each well resurfaces in the first few weeks of the process.

Many states send their drilling waste to injection wells, for storage deep underground. But because of the geological formations in Pennsylvania, there are few injection wells, and other alternatives are expensive. So natural-gas well operators in the state have turned to recycling.

“The technical breakthroughs that have allowed us to lead the nation in water recycling are complemented by a carefully orchestrated water-management system, involving a combination of on-site and off-site treatment, depending on specific geography and economics,” said Kathryn Klaber, president of the Marcellus Shale Coalition, an industry trade group.

Nothing Soft about Software, glitches, that is...

Customers falling back during a software upgrade....have lived through it many times..

Gmail Disruption Blamed On Storage Software Snafu

http://www.informationweek.com/shared/printableArticle.jhtml;jsessionid=GDA5UOZIEOFKBQE1GHPSKHWATMY32JVN?articleID=229219581

Google on Monday evening reported that it had identified why a small percentage of Gmail users have been unable to access their messages since Sunday: buggy software.

"We released a storage software update that introduced the unexpected bug, which caused 0.02% of Gmail users to temporarily lose access to their e-mail," said Google engineering VP Ben Treynor in a blog post. "When we discovered the problem, we immediately stopped the deployment of the new software and reverted to the old version."

Unstable software in one of Google's European data centers caused a less lengthy service disruption in 2009. In the wake of that outage, Google introduced its App Status Dashboard to give customers more visibility into its operations.

Google has promised to remedy the situation as soon as possible, but that's taking longer than usual because the flaw wiped out affected customers' e-mail in multiple data centers, forcing Google's engineers to restore accounts from backup tapes. Restoring data from tapes rather than a nearby data center takes hours instead of milliseconds, explained Treynor.